Shipping Policy
Last Updated: 05/02/2025
Order Processing
- We (the marketplace and our vendors) aim to process and ship orders within 1–3 business days of receiving payment. Processing times may vary by vendor; see individual store pages for more details.
Shipping Methods & Carriers
- Vendors on our marketplace may use different carriers (e.g., USPS, UPS, FedEx, DHL).
- You will see the available shipping methods and costs at checkout. Each vendor calculates their shipping rates separately based on product weight, dimensions, and destination.
Shipping Locations
- Vendors may ship to domestic and/or international locations. Availability depends on each vendor’s shipping setup.
- Some vendors may restrict shipping to certain regions or countries.
Estimated Delivery Times
- Delivery times vary by carrier and location. Domestic orders typically arrive within 3–7 business days after shipment; international orders can take 2–4 weeks, depending on customs and local postal services.
- Please note that these are estimates and do not include potential delays due to weather, customs, or high-volume periods.
Shipping Confirmation & Tracking
- Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number (where available).
- You can track the package directly through the carrier’s website.
Shipping Fees
- Shipping fees are calculated at checkout. Each vendor sets their own rates or uses real-time carrier quotes.
- If you purchase items from multiple vendors in one order, you may see separate shipping charges for each vendor’s items.
Damaged or Lost Packages
- We recommend you report any damaged or lost packages immediately.
- If an item arrives damaged, save all packaging materials and contact the vendor for instructions on filing a claim. We or the vendor may request photos of the damage.
Questions About Shipping
- For specific shipping inquiries, please contact the vendor directly through their store page or use the support channels provided at checkout.
Refund Policy
Last Updated: 05/02/2025
Eligibility for Refunds
- Refunds are typically granted if the item is defective, damaged, not as described, or has not arrived within a reasonable timeframe (as determined by the vendor’s shipping method).
Vendor-Specific Refund Terms
- Each vendor may have unique guidelines on acceptable reasons for a refund.
- Some vendors may allow “change of mind” returns, while others only accept returns in case of damage or defect. Please review the vendor’s store policy before purchasing.
Refund Requests
- To request a refund, contact the vendor within [X days] of receiving your item and provide any supporting documentation (e.g., photos).
- Vendors will review your request. If approved, they’ll initiate a refund to your original payment method.
Refund Processing Time
- Once a refund is approved, please allow 5–10 business days for the funds to appear on your account statement.
- If you have not received your refund within this timeframe, contact your payment provider or bank.
Partial Refunds
- In some cases, a vendor may offer a partial refund (e.g., if an item is returned with visible wear or missing components).
Marketplace Involvement
- If you cannot resolve a refund request directly with the vendor, you may escalate the issue to us (the marketplace admin) for mediation.
- Our team may require additional evidence from both the buyer and vendor to determine the outcome.
Cancellation / Return / Exchange Policy
Last Updated: 05/02/2025
Order Cancellations
- Orders can typically be canceled if they haven’t been shipped yet. Once an order is marked as shipped, cancellation may not be possible.
- To cancel an order, contact the vendor as soon as possible. If the vendor approves, they will process the cancellation and initiate a refund if payment has already been made.
Return Window
- If returns are allowed, you usually have [X days] from the date of delivery to request a return.
- Returns must be shipped back to the vendor promptly. Failure to do so within the timeframe may void the return.
Condition of Returned Items
- Items must be returned in their original condition, unused, and with all original tags/packaging (unless there is a manufacturer defect).
- If an item is returned in a condition deemed unsellable, the vendor may refuse your return or charge a restocking fee.
Return Shipping Costs
- The responsibility for return shipping costs varies by vendor policy. Some vendors provide a prepaid return label; others require the buyer to pay for return shipping.
- If the return is due to a vendor’s error (e.g., wrong item shipped, damaged item), the vendor typically covers return shipping.
Exchanges
- If a vendor offers exchanges, you may exchange the product for a different size, color, or item (subject to availability).
- The exact procedure for exchanges (e.g., sending the original back first, waiting for re-shipment) depends on the vendor’s policy.
Receiving Your Refund/Exchange
- Once the vendor confirms receipt of your returned item and inspects it, they will process your refund or send out the exchange.
- Any price difference (if the exchange item costs more or less) will be handled at this time.
Contact Information
- For cancellation, return, or exchange requests, please contact the vendor first through their store page.
- If you are unable to reach a resolution, contact the marketplace admin to escalate the issue.